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Managed print

Toner that turns up before it runs out.

Talk to us about Managed print

Printers and copiers supplied, watched and serviced on one agreement — toner turns up before anyone has to ask, and our own certified engineers do the servicing. You get one predictable cost per page instead of a drawer full of cartridges and a stack of separate invoices.

What you get

  • Toner and drums arriving before anyone notices they were low
  • One cost per page instead of ad-hoc cartridge buying
  • Faults we've often spotted before anyone reports them
  • Certified engineers on site for servicing and repairs
  • One agreement covering the machines, the toner and the servicing
  • Printing on the same account and bill as the rest of your IT

What we look after

Printing is the one thing in most offices that nobody owns until it stops. Here is what we take off your hands.

Devices

  • Brother desktop and workgroup printers
  • Brother multifunction devices
  • Konica Minolta bizhub multifunction devices
  • A3 copiers and high-volume machines
  • Desktop scanners and label printers

The agreement

  • Toner, ink and drums supplied automatically
  • Cost per page, or a fixed monthly volume
  • Buy the equipment outright, or lease it
  • One invoice for the machines, the toner and the service

Service & repairs

  • Our own certified engineers
  • Servicing and preventative maintenance
  • Repairs when something breaks
  • Firmware and driver updates
  • Installation and setup

Control & reporting

  • Who printed what, by person or department
  • Rules on colour, double-sided and volume
  • Secure release at the machine
  • Usage reporting across every machine

The brands we're authorised for

Brother makes the desktop and workgroup machines; Konica Minolta makes the A3 multifunction devices. Brother is the authorised distributor for Konica Minolta A3 in New Zealand, so one relationship covers both ranges.

Two ways to get the equipment

The machines and the service are the same either way — all that changes is whether you own them.

  1. Buy the equipment

    You own the machines outright, and the servicing and toner run alongside them as an ongoing agreement.

    • Usually cheapest over the life of a machine
    • Right when the capital is available
    • Service and toner still covered by the agreement

  2. Lease the equipment

    Monthly instead of capital. Useful when several machines need replacing at once and paying for all of them up front is what's standing in the way.

    • Spreads the cost rather than taking it up front
    • Suits replacing several machines at once
    • Ask us to price both ways before you decide

How it works

  • Nobody has to remember to order

    The machines tell us how much is left, so toner, ink and drums arrive before someone's standing at a printer at 4pm on a deadline. No one's watching stock levels, and no one's keeping a cupboard full of the wrong cartridges just in case.

  • Our own certified engineers

    Servicing, breakdowns and firmware updates are done by our own certified engineers — the same people who look after the rest of your IT, on the same agreement. You're not handed a vendor's 0800 number and left to explain the problem twice.

  • One cost per page

    Printing stays invisible in a budget until someone adds up a year of cartridges. A cost-per-page or fixed monthly agreement turns it into a number you can plan around — and makes it obvious which machine is the expensive one.

  • We watch the machines

    The machines report faults and toner levels back to us, so a failing printer is often something we've already seen. It's the same idea as the monitoring on your computers — most of what gets fixed, nobody had reported.

  • Rules on who prints what

    Colour limited to the people who need it, double-sided by default, and documents held until the person is standing at the machine. Print management software such as PaperCut is available through the programme where you need that level of control.

  • From a desk printer to a big copier

    Brother for desktop and workgroup machines, Konica Minolta bizhub for A3 and the heavier work. You don't have to work out which you need or who supplies it — it's one agreement, one bill, and one number to call whichever machine is playing up.

    A Konica Minolta bizhub A3 multifunction deviceA Brother A4 colour laser multifunction printer
    Two of the machines the programme covers — an A3 bizhub and an A4 Brother, shown at roughly their real sizes. Which machines suit your office comes out of what you actually print; there is no fixed pair in a package.

Common questions

Do we have to replace our existing printers?
Not necessarily. We'll look at what you've got and tell you honestly what's worth keeping. What matters is the running cost per page and whether parts are still available — not how old the machine looks. Replacing a printer that works and costs little to run isn't in anyone's interest.
What does managed print actually cost?
It depends on how much you print, in colour or black and white, and on which machines — so it's quoted rather than listed. A cost per page only means something once we know the volumes. Most people are surprised by what they're spending now, which is usually the useful part of the conversation.
What happens when a machine breaks down?
You tell us — or often we already know, because the machine has reported it. Our own certified engineers handle servicing and repairs on site. Our standard hours are 9am to 5pm Monday to Friday, and we're on call outside them at after-hours rates, the same as the rest of your support.
How does the toner actually arrive?
The machines tell us how much is left, so replacements go out before you run out rather than after. You don't raise an order and you don't hold stock. If a machine can't report — some older ones can't — we'll say so up front rather than let you assume it's covered.
Should we buy the machines or lease them?
Buying outright is usually cheapest over the life of a machine, so that's the default answer unless something argues against it. Leasing helps when several machines need replacing at once and the capital is what's in the way. We'll price it both ways and tell you which we'd pick.
Can printing go on the same bill as everything else?
Yes, and that's most of the point. The machines, the toner and the servicing sit on one agreement, and that agreement can sit on the same account as your internet, phones and IT support.
Is this only for big offices?
No. One busy copier in a ten-person office gets as much out of automatic toner and a known cost per page as a whole floor of machines does. It scales down as well as up.

Often taken together

Hardware

Laptops, phones and tablets, set up ready to use

Learn moreRead more about Hardware

Managed IT

Day-to-day IT support and management for your team

Learn moreRead more about Managed IT

Cyber security

Practical protection, sized to your business

Learn moreRead more about Cyber security

Could you say what printing costs you?

Most people can't. Tell us what you run and we'll work it out with you before anything changes.

Get in touchor call 04 555 1500